Nearly 80 Years of Relentlessly
Serving Customers

From our origins in a small brick building in downtown Cleveland, RSC has been proudly serving our customers with the highest quality products and services for nearly 80 years. We’re committed to providing you with the resources you need to ensure that your business operates smoothly and sustainably. From fast and reliable service to world class training, sales and marketing support and customer service, RSC has defined the WholeServer philosophy. 

Over the years, we’ve been fortunate to earn the loyalty of thousands of business partners. We take great pride in understanding the unique needs of your individual business, and work to create a dependable, available and rewarding partnership that will help your business grow. At RSC, we don’t just meet expectations; we exceed them.

Leadership Team

Rhonda Wight – President and CEO

Bill Marx – Vice President of Sales

Doug Wight – Vice President of Warehousing, Distribution and Logistics

Richard Forkins – Vice President of Finance

David Bania – Vice President of Operations & Inside Sales

Chad Crowell – Sales Manager, Northeast Ohio

Craig Zinader – Carrier Brand Manager, Columbus General Manager


Our Origin Story

In 1945, Warren Farr Senior, established wholesale distribution sales at Refrigeration Maintenance Corporation, then a large installing and servicing refrigeration contractor. The very beginning of this family business, however, goes all the way back to E.W. Farr and the year 1921.

Prior to Refrigeration Maintenance Corporation, Warren Senior was no stranger to the world of mechanical refrigeration. Warren was introduced to this new and exciting technology by his father Earnest Wightman Farr (known as E.W. Farr). In 1921, E.W. Farr opened The Kelvinator Cleveland Company to sell appliances, including residential and commercial refrigerators.

These refrigerators replaced the “ice box” commonly used for food preservation. These early refrigerators were “split systems” (similar to today’s split system air conditioners) with the “refrigerator box” located in the kitchen and the compressor located in the basement.

In 1923, a Kelvinator refrigerator cost $750 which is roughly equivalent to $9,000 today! Undoubtedly, the reason that the business was located on Cleveland’s prosperous Euclid Avenue was to be close to “Millionaire’s Row” where Rockefeller, Carnegie and other barons of business maintained homes.

Warren Senior began his refrigeration career while working for his father at The Kelvinator Cleveland Company and attending the much respected Kelvinator Refrigeration Service Training School.

After attending Rensselaer Polytechnic Institute and after his intensive refrigeration service training, Warren Senior converted The Kelvinator Cleveland Company into Farr Refrigeration Services which successfully grew and then relocated into expanded commercial space at 1127 Carnegie Avenue in downtown Cleveland, Ohio. It was during this move that the company was renamed to Refrigeration Maintenance Corporation. From its early beginnings, Refrigeration Maintenance Corporation was founded on the principles of the highest possible customer service combined with the best efficiencies of the industry. The earliest known employee handbook provides the following mission statement for all employees:

“It is our job at Refrigeration Maintenance Corporation to render the highest type of service at the lowest possible price. Such a policy will make it possible for the Company to give its customers, employees, and stockholders the highest possible return.”

This is a philosophy that continues today in our current WholeServer mission of “Service Speed, Expertise, and Relationships.” Soon Refrigeration Maintenance Corporation become one of the nation’s largest refrigeration installation and service contracting companies. An early company brochure proudly states Refrigeration Maintenance Corporation completing over 15,000 service calls annually, driving over 125,000 miles (five times around the globe) each year, and providing a complete inventory of over 20,000 parts to 85 dealer partners.

In 1946, Warren Senior was elected as the first president of the National Association of Refrigeration Contractors (NARC) and began a year of traveling around the country to fulfill NARC’s mission:

“NARC is dedicated to the development of standards and business ethics and workmanship that will keep the level of refrigeration contracting at the highest plane.”

Being elected NARC’s first president and dedicating time to develop and spread the highest ethic and workmanship, was a job well suited to Warren Senior. He believed that the success of the refrigeration industry depended on the highest standards and he ran his business with this in mind. Of course, high standards required the very best training programs. Providing the very best available training and providing it to the HVAC/R industry, is still a core value at RSC today.

In 1953, Refrigeration Maintenance Corporation had again outgrown its facilities and moved to 701 St. Clair Avenue in downtown Cleveland, Ohio. This new facility was designed to support the future company as Refrigeration Maintenance Corporation grew its wholesale distribution business with the addition of the Carrier® air conditioning product line. By 1961, the company had become 100% wholesale and was renamed Refrigeration Sales Corporation. The new facilities added significant warehousing space and a larger wholesale parts counter.

Many former RSC employees who ran the service contracting business within RSC formed some of the area’s largest mechanical contracting firms and became long and trusted customers of RSC. One of the most notable of these companies is The Brewer Garrett Company.

RSC today is still primarily a wholesaler, but we define our mission as much more than just providing the right inventory at wholesale prices. RSC today is still dedicated to our customers. As a WholeServer, all of us are focused on the very best service delivered with the highest efficiencies for the benefit of customers, employees, and stockholders. In a world that has seen massive change since the early 1920’s, we at Refrigeration Sales Corporation still understand the value of “standards, business ethics, and workmanship that will keep the level of refrigeration contracting at the highest plane.”

What it means to 'Relentlessly Serve Customers'

Refrigeration Sales Corp.  Defines “RELENTLESS” in very simple and straightforward terms:
RELENTLESS: (adj.) [ ri-lent-lis ]
      Disciplined in Approach & Action, Never-Ceasing, Determined to Achieve, Be Sincere.
Relentlessly Serving Customers
  • Ownership: We own the customer interaction, follow-up and stay involved and proactively seek resolution.
  • Sense of Urgency: We make meeting the customer expectation a priority, actively engage our fellow associates, and escalate issues when necessary.
  • Passion: We care about what we are doing and we care about the customer that depends on us.
We will let no customer problem go undetected or unresolved. Each of us will take ownership for our actions and created customer responsiveness unequaled by our competition. We believe that it is not the customer’s responsibility to notify us of problems, but rather our responsibility to anticipate them. We will correct problem issues before they become an impediment to our customer’s success.
RSC Employees are PROUD employees.  
U – demonstrate URGENCY
We are proud of the company we keep.
We are proud of the work we do.
We are proud to relentlessly serve our customers.
To Serve Our Customers
Serve Our Customers by Any Means Necessary

Our Mission & Guiding Principles

It is our mission to proudly create world-class comfort, dependability, and efficiency by WholeServing the highest quality environmental control systems and services.

Guiding Principles 

Owner’s Advocate: Every new job that results in a more comfortable, more dependable, or more efficient environmental system is a reason to be proud. To create these opportunities, we are committed to being the owner’s advocate. We understand that it is the owner’s hard-earned dollar that will ultimately determine the nature of our future success.

Market Dominance: We believe that focusing our resources on target market segments is the key to earning customer loyalty. We will continuously identify and define target customer groups and their requirements, and then earn customer loyalty.

Employee Empowered Performance: Improvement is not possible without the ability for each of us to make, recognize, and learn from mistakes. We believe in stretch goals, thriftiness in all actions, and being accountable for our success. We will strive to be the most respected and admired employer in each of our locations, known for our competitive spirit, leadership, teamwork, fairness, flexibility, skill development, and career opportunities.

Technology Enabled: The WholeServer’s goal is to create a significant competitive advantage. To that end, WholeService requires accurately and consistently communicating vast amounts of information and coordinating large volumes of transactions. To accomplish this task quickly and efficiently, we believe in embracing technology and using it to our customers’ advantage.

Performance Focused: We understand that shareholders make possible the investments required to be a world-class WholeServer. Our responsibility is to provide those shareholders with exceptional long-term results. The shareholder’s values are reflected in our mission statement, and we will extend our WholeServer Pride to our shareholders by conducting business with the highest judgment and integrity.

Store Locations

175 East South Street
Akron, OH 44311
Call / Text: (330) 762-9000
(877) 557-6467

1635 Market Avenue, SW
Canton, OH 44707
Call / Text: (330) 456-2789
(877) 561-4138

3180 Sassafras Way
Pittsburgh, PA 15201
Call / Text: (412) 482-6969
(888) 772-4345

189 Warden Avenue
Elyria, OH 44035
Call / Text: (440) 324-5853

1468 North Main St., Ste 102
Mansfield, OH 44903
Call / Text: (419) 524-7445
(888) 660-3835

8573 East Avenue
Mentor, OH 44060
Call / Text: (440) 255-1820

3904 Tiffin Avenue
Sandusky, OH 44870
Call / Text: (419) 627-0914
(877) 491-4328

643 North Meridian Road
Youngstown, OH 44509
Call / Text: (330) 788-7084
(800) 624-4915

Distribution Centers

2571 Silver Drive
Columbus, OH 43211
Call / Text: (614) 299-2500
(800) 225-7389

9450 Allen Drive, Suite A
Valley View, OH 44125
Call / Text: (216) 525-8100
(866) 516-8100

We’re Here To Help!
(216) 525-8200