We’re committed to relentlessly serving customers at RSC. That commitment includes a full roster of resources at your disposal, when you need them—an expert knowledge base, a wealth of experience, technical resources & troubleshooting, and easily accessible, cost-effective products.
Our goal is to be much more than just the place where you buy parts. We strive every day to be the trusted partner that provides you with the tools necessary to make your business the best it can possibly be.
Customer Service
Our Customer Service Representatives (CSR) are here to help. With a relentless approach to handling your issue, our CSRs are prepared with product knowledge, experience and empowerment to find solutions to your most troubling issues. No customer problem will go undetected or unresolved. We believe it is our responsibility to be a partner in your business success.
Ongoing Technical Support
Our award-winning technical staff will address your questions and work to help solve your problems. This extends to a wide-range of issues including assistance with controls, diagnosing equipment problems, and troubleshooting installations. With the latest tools available, RSC Technical Support will be with you every step of the way until your problem is completely and efficiently solved.
Sales & Marketing Support
Our sales team is driven to create success for each of their customers. They are here to assist you in your success, and help to ensure that you have the products you need to effectively run your business. Additionally, their rigorous training keeps them up to date on industry trends and new products, making sure you always have the best of what’s available. Our marketing team is committed to helping you build an effective marketing strategy, developing creative assets, and providing you with the continued value your growing business requires.
Advertising & Marketing Programming
Advertising & Marketing Co-Op Coordination
Marketing Business Planning
Stocking Programs
Financing Program Support
Sales Support & Training
Technical Support and Training
Counter Sales Support
Training & Education
Knowledge is power, and our training staff offers courses to cover nearly every aspect of your business. From pricing and sales to operations and marketing, RSC has the training programming you need to efficiently run your business. Our team of highly recognized training personnel leads training programming for technical and service expertise. We also have aligned our Training Programming with the best organizations in our field.
Next Day Delivery of Parts & Supplies
Our next day delivery of parts and supplies from our Distribution Centers enables dealers to deliver for their customers – the homeowners and commercial owners – on a timely basis, too.
After-Hours & Emergency Services
- All of our locations are open 7:30 am- 4:30 pm, Monday – Friday.
- Valley View & Columbus locations are open 8:00 am – 12:00 pm on Saturday
- Same day delivery is available for emergency situations.
- Emergency support is also offered nights & weekends:
- Cleveland Distribution Center: Call 1.800.882.7800 Text 555
- Monitored 4:30 pm – 7:30 am weeknights and all day on weekend & holidays
- Columbus Distribution Center: 614.299.2500
- Monitored 4:30 pm – 7:30 am weeknights and all day on weekend & holidays
- Cleveland Distribution Center: Call 1.800.882.7800 Text 555
- Compression Delivery Services; within reason, RSC will provide same day delivery of in-stock compressors
Refrigeration Services
We provide technical services to our Refrigeration Customers:
Job Site Reviews Trouble Shooting Piping Layout
Load Calculations Equipment Selection Assistance
Our five Copeland Technical Specialists are factory trained and certified.
Refrigerant Reclamation
Each of our locations has the facilities for the return of recovered refrigerant.
