Your Trusted HVAC/R
Business Partner

We’re committed to relentlessly serving customers at RSC. That commitment includes a full roster of resources at your disposal, when you need them—an expert knowledge base, a wealth of experience, technical resources & troubleshooting, and easily accessible, cost-effective products.

Our goal is to be much more than just the place where you buy parts. We strive every day to be the trusted partner that provides you with the tools necessary to make your business the best it can possibly be.

Customer Service

Our Customer Service Representatives (CSR) are here to help. With a relentless approach to handling your issue, our CSRs are prepared with the product knowledge, experience and empowerment to get solutions to your most troubling issues and swiftly process all orders. No customer problem will go undetected or unresolved. We believe that it is our responsibility to anticipate and prevent customer problems and be a partner in our customers success.

Ongoing Technical Support

Our award-winning technical staff can address your questions and solve your problems. All issues including, but not limited to, assistance with controls, diagnosing problems, and troubleshooting installations can be smoothly handled. With the latest technologic tools available, RSC Technical Support can help investigate issues, diagnose problems and walk your technicians through the most viable solutions.

Sales & Marketing Support

Our Sales Team is driven to create success for each of the dealer customers. RSC pushes toward success with relentless effort. We are here to assist in the success of our dealer customers with every effort, service and sale. We embrace and fully understand the importance of Service Speed, Expertise and Relationships. Everything we do is to serve our customers. Our Marketing Team is committed to building value. Our goal is to create, build and strengthen long-term, loyal business partnerships throughout all business relationships. Our team coordinates programs tailored to the growing needs of a dealer businesses. It is our expectation to provide you with continued value that will enhance your business and improve your relationships with customers. We offer application, sales, and marketing support.
Advertising & Marketing Programming
Advertising & Marketing Co-Op Coordination
Marketing Business Planning
Stocking Programs
Financing Program Support
Sales Support & Training
Technical Support and Training
Counter Sales Support

Training & Education

RSC offers training to cover nearly every aspect of your business.  From pricing and sales to operations and marketing, RSC has the training programming and partnerships to serve you best.
 
Our team of highly recognized training personnel leads training programming for technical and service expertise.  We also have aligned our Training Programming with organizations that are tops in their field.

Next Day Delivery of Parts & Supplies

Our next day delivery of parts and supplies from our Distribution Centers enables dealers to deliver for their customers – the homeowners and commercial owners – on a timely basis, too.

After-Hours & Emergency Services

  • All of our locations are open 7:30 am- 4:30 pm, Monday – Friday.
  • Valley View & Columbus locations are open 8:00 am – 12:00 pm on Saturday
  • Same day delivery is available for emergency situations.
  • Emergency support is also offered nights & weekends:
    • Cleveland Distribution Center: Call 1.800.882.7800 Text 555
      • Monitored 4:30 pm – 7:30 am weeknights and all day on weekend & holidays
    • Columbus Distribution Center: 614.299.2500
      • Monitored 4:30 pm – 7:30 am weeknights and all day on weekend & holidays
  • Compression Delivery Services; within reason, RSC will provide same day delivery of in-stock compressors

Refrigeration Services

We provide technical services to our Refrigeration Customers:
Job Site Reviews           Trouble Shooting              Piping Layout     
Load Calculations         Equipment Selection Assistance
 
Our three Copeland Technical Specialists are factory trained and certified.

Refrigerant Reclamation

Each of our locations has the facilities for the return of recovered refrigerant. 
Need Something? We’re here to help!
(216) 525-8200